David S Forrest Dave F Show full post »
Julian
It is the nature of beast that people are quick to look for fault with others (or the equipment) rather than admit that they might be the cause of the issue.

i don’t know how many times when I was closer to the end user I would hear the statement ‘I didn’t do anything, it just stopped’ even when it was obvious that they had been installing unapproved software. Even when presented with the evidence they would try to deny it.

mode Railway’s are no different, most people find it very difficult to admit that they have wired something wrongly, that they have mid configured the software, or a whole host of things - anything will be at fault, but not them.

i find it very telling how rarely anyone comes back with the resolution of the issue that they have posted the question about - this indicates that they problem has mysteriously disappeared (user error) or it has been cured and the poster is reluctant to admit their error.

but it will remain thus forever


It is not surprising that an attitude, such as you rightly describe, causes a wary attitude from the seller of goods.  It is such a shame too, because the advantages to "fessing-up" far outweigh any disadvantages.  Firstly, you can't get "lying" added to your misdemeanour, placing you even further on the defensive. Second, the person you deal with is likely to be far more inclined to sympathetic handling of the problem.  Thirdly, accurate information is likely to get a more accurate answer.

A while ago I purchased a Class 40 and bought an appropriate sound PCB and Spkr.  I then proceeded to blow it up, I know it was me 'cause I watched it and smelled it happen.  I didn't know quite what I did to achieve that, but suspect I managed to get the 21 pins one space sideways on the 21 holes.  I rang the supplier and explained that I had fried his handy-work and would need to purchase another.....  Silence, for many long seconds, then a request for me to repeat what I had just said, which I did.....   More silence, then commenced a quiet giggle which was followed by an offer to replace the item, if I returned it accompanied by a £10 note.  During the conversation about what I had done, he revealed that the silences were because he had been taken aback by the outright confession, as it was almost unheard of.  Needless to say, I was very grateful for being let-off the other £100 cost of a replacement.  So many examples, over the years, but I will let you off with just the one - for now!

Regards

J
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Bunkerbarge
Julian wrote:


It is not surprising that an attitude, such as you rightly describe, causes a wary attitude from the seller of goods.  It is such a shame too, because the advantages to "fessing-up" far outweigh any disadvantages.  Firstly, you can't get "lying" added to your misdemeanour, placing you even further on the defensive. Second, the person you deal with is likely to be far more inclined to sympathetic handling of the problem.  Thirdly, accurate information is likely to get a more accurate answer.

A while ago I purchased a Class 40 and bought an appropriate sound PCB and Spkr.  I then proceeded to blow it up, I know it was me 'cause I watched it and smelled it happen.  I didn't know quite what I did to achieve that, but suspect I managed to get the 21 pins one space sideways on the 21 holes.  I rang the supplier and explained that I had fried his handy-work and would need to purchase another.....  Silence, for many long seconds, then a request for me to repeat what I had just said, which I did.....   More silence, then commenced a quiet giggle which was followed by an offer to replace the item, if I returned it accompanied by a £10 note.  During the conversation about what I had done, he revealed that the silences were because he had been taken aback by the outright confession, as it was almost unheard of.  Needless to say, I was very grateful for being let-off the other £100 cost of a replacement.  So many examples, over the years, but I will let you off with just the one - for now!

Regards

J


Funny you should say that, I did exactly the same but went into the shop to see them.  I admitted I had fried their chip by shorting out the speaker connection and was fully expecting to have to shell out for another brand new Zimo sound decoder.  They charged me 30 quid.  That is why I am a great supporter of our local business rather than be tempted by cheaper internet prices.
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Julian
Bunkerbarge wrote:


Funny you should say that, I did exactly the same but went into the shop to see them.  I admitted I had fried their chip by shorting out the speaker connection and was fully expecting to have to shell out for another brand new Zimo sound decoder.  They charged me 30 quid.  That is why I am a great supporter of our local business rather than be tempted by cheaper internet prices.


Yep, seems to work well and support of our local businesses. 

Regards
J
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AHJAY
I missed one question in an earlier post, sorry.
Re "Where to post" re such things... perhaps "Digital layout control for AC, DC or DCC users" might be a good place.
---------------------------------------
Re how people present problems, its frustrating for us but maybe natural that they do it too.
For example, we often see thread titles or emails titled something like "Problem with product xxx doing YYY"

The reality is that its usually something else in the general layout wiring causing the problem, but they only see the symptoms which are a product at the end of the chain not working as they expect.... however because they do not understand that - we have to work through the process of elimination to find out why the problem exists in the first place.

As with all tech issues, its a learning process.

regards, Ahjay
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RAF96
Julian wrote:


Welcome to the Forum, it's good to see the badge.  Is the Crown on your original badge, or are you slightly younger than that might imply?  I went through Trg. with several "Brats", good news they were too, as is my Brother-in-Law.

Respect

Julian
]


Lost all my cap badges donkey’s years ago unfortunately, so that one is an internet pinch. I should really have found a polished one. I was a Halton brat 1960-63 and lasted until demob in1984, so my crown was always a Queen’s crown.

eLink/Elite/Select - most of the comms problems are software related as seen by the recent Railmaster (RM) update making a hash of it, hence needing to be fixed again. RM being written in VB6 for Win-XP and having to fiddle with .ini files doesn’t help in my opinion. Why not have auto-detect and setup.

AhJay - fully agree with ask the right question and you will get a better answer, also methodical fault finding work every time.

To an earlier comment - the majority of first time problems can usually be attributable to finger trouble.

Rob
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LGGVW
AHJAY wrote:
   (...) and by a very firm policy, we will never offer anything for sale that we would not use ourselves.
Kind regards,
Ahjay


I think this is a commendable position which should be mandatory for all businesses, traders, retailers, and wholesalers... And manufacturers.

I thought about E-Link+RailMaster combo too but walked away, because it does feel flimsy.

This is not to say I don't like Hornby products. I do like them, I have some locomotives, rolling stock and scenery stuff from Hornby, I never had a problem with Hornby locomotives, for example. The overall detailing and finish is usually quite good.

So, really I never found Hornby products to be sub-standard. It is not the case at all. But this is the reason why I simply do not understand why the overall quality of their command units and related kit does not seem to match the rolling stock production.

I thought about this myself when I first experienced one of these Hornby command units. It did not feel robust, and am very sorry to say, it feels and looks a tad cheap. Cheap plastic, the buttons and dials, etc... Then reliability issues reported by many people.

If I were a CEO at Hornby, I think that as a strategic departure point, sub-standard quality in terms of reliability, component quality, presentation and overall "feel", you know... Robustness and such, all that would be in-line for a major overhaul. I have no doubt that though production costs would go up, the return on investment would be significant. Investing in higher standards does pay off in the medium to long term.

So, I inevitably feel reassured by DCC Concepts' policy as highlighted earlier by Ahjay. It is absolutely the right policy and the honest thing to do. I have no doubt it costs them higher, but the ability it provides to keep one's head high and confident of the quality supplied, is priceless. The odd issue cannot be avoided and happens even to the very best. But when rock solid quality assurance is the norm, the odd "accident" is survivable.
Best Regards

Lewis
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FUZZY49
Does anyone have any idea where I can go to get info and/or drawings, digrams [easy to follow] plans for hooking up Track Signals to a z21 start system using iTrain on the laptop and z21 on the multimaus. Hopfully a lot of places.Thank's
FUZZY49
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Iain Morrison wimorrison
you just define the signals in iTrain with the signal addresses and iTrain will switch them. 

As I said before you will get more information of you ask iTrain questions in the iTrain forum than you will in a forum essentially for DCC Products and definitely not in a thread about Hornby e-Link 😉

https://berros.eu/itrain/forum/viewforum.php?f=1
Iain Morrison
Modelling h0e using Z21 with iTrain automation and Railcom
There are also unknown unknowns – the ones we don't know we don't know
http://www.wimorrison.co.uk
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